RFQ in from Northwind for the housing assembly.
Drawing HA-220 · requirements manual Rev 7 · due Friday 17:00
Solutions · Customer Management
The RFQ closes Friday.Engineering hasn't seen it yet.
Quotes, contract terms and customer requirements are pieced together across engineering, quality and sales in email threads, so responses run late and what they promised never reaches the floor. Unifize runs the response, and the commitments it makes, on one record.
RFQ received with the requirements manual
Runs wherever customers audit their suppliers
Every promise to a customer, on the record.
The customer work commercial, engineering and quality run together, as governed workflows: the response assembled in time, the commitment it makes carried to the floor, and the customer's voice routed to the right owner.
Winning the work
Quotes and contracts answered on the customer's deadline, with every function's input on them.
- Customer Quote and RFQ Response
- Contract Review
Keeping the promise
What the customer specified, reaching the documents, the shipment and the date.
- Customer Specification and Contract Change
- On-Time Delivery and Shipment Commitment
- Shipping Documentation and Distribution Control
After the sale
Complaints, feedback and warranty claims, each sent where it belongs.
- Customer Feedback and Voice of Customer
- Warranty Claims Management
- Installed Base and Product Discontinuation
- Product Lifecycle and Obsolescence Management
Acknowledged. Never flowed down.
The failure modes we see inside customer management. None of them is a missing feature. All of them are customer commitments that stopped at the inbox.
- Customer-specific requirements not flowed down to operating documentsReceived and acknowledged. Never on the control plan.
- Customer complaint root cause not traceable to design or supplierThe cause is found. The link to act on it is not kept.
- Customer audit prep duplicates internal audit prep effortThe same evidence, gathered twice.
The quote answered on time, the promise broken on the floor. That gap is the coordination tax.
Measure your coordination tax →Answer the customer, then keep what you answered.
Most commercial tools record the quote that went out. Unifize holds the response itself: every function's input, the approval and the customer's requirements, carried into the plans that build the part.
Where customer commitments land.
Customer audits, complaints and the corrective actions behind them run in the Quality Management System; the requirements a customer flows down live in controlled documents.
- Explore the product →
Quality Management System
Customer audits, complaints and the corrective actions they drive.
- Explore the product →
Document Management System
The operating documents a customer's requirements have to reach.
It sits beside the systems you already run.
Keep the CRM that holds accounts and the ERP that holds orders. The RFQ response, the customer's requirements and the commitments they create run on Unifize, approved with a named signature.
Proof, to the standard you'd hold us to.
A signed baseline, plus teams who connected their customer and quality work on Unifize, in their own words.
- Customer-attested · medical devices41%lower non-conformance coordination cost, measured in year oneMedical-device manufacturer$81,350 a year recovered against a signed $198,150 baselineSigned baseline, anonymized
Biovation LabsJesse Kolstad, Director of QualityQuote requests go straight to the quotation specialist
Biovation LabsJesse Kolstad, Director of QualityCustomers release lots as results go in: days to minutes
The Will-Burt CompanyTedd Carr, Director of Quality ControlSales log customer concerns from their phones in real time
Jarod MarkleyMedical DevicesReturns open the complaint with nothing copied by hand
The Will-Burt CompanyTedd Carr, Director of Quality ControlCustomer complaints closed in 11.4 days, not four weeks
When the customer is waiting.
Each of these starts a clock, and each routes into a governed workflow, so the answer to the customer comes from the record.
Missed RFQ deadline
Routes to RFQ response · owned by Sales · Engineering · Quality · Operations
Customer responsiveness complaint
Routes to Complaint Handling · owned by Customer Quality · Account Management
Customer audit notification
Routes to Audit Management · owned by Quality · Customer Quality
Answer on time. Keep what you promised.
Bring one real RFQ, a customer requirements manual or an audit on the calendar, and see it run on your own work in a 30-minute walkthrough.