
How Unifize's configurability helped us fight the resistance to change
Tedd Carr · Director of Quality Control · The Will-Burt Company
The Will-Burt Company
Tedd Carr emphasizes Unifize's configurability in easing change resistance at The Will-Burt Company. Its adaptability allowed the platform to mirror old systems while introducing a conversation-driven approach, simplifying adoption. This smooth transition fostered quicker learning, relaxed workflows, and a more progressive work environment.
Transcript
- 0:00
Other things that really are important to us is, is having software that could be tailored to to us. Something that was configurable, something with flexible feel, something that would allow us to tailor everything to our needs.
- 0:14
Most of the software I looked at out there, I really felt like it was boilerplate, and aside from maybe moving a few fields around or changing color schemes, you get what you get.
- 0:26
In general, I think people will embrace change, but if they do find it as sort of similarity in how the processes were managed prior to a change, such as filling out a form, it just makes the process much easier and shortens the learning curve.
- 0:42
And so what Unifize did was it configured a lot of our basic forms to look and feel much the same. They had the same process flow, the same feel to that. So our non conformances in the Unifize platform just looks a lot like the visual basic non conformance that we had. And so for the people using it, it wasn't that big of a change to them.
- 1:09
What's really nice about it is it doesn't matter if you're looking at a non conformance or a voice of the customer, supplier rejection, they all look and feel the same. So it's a it's very, very common and very familiar to the folks to use that. Again, that really helps with the, with the learning curve.
- 1:32
What was really different is the fact that it's just now conversation driven and things just happened much more timely. We've noticed that every day, every day we see progress and how it's being embraced. The conversations within Unifize become more relaxed and it we just found ways to keep, to keep things moving forward.
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