Establishing accountability and taking faster decisions with Unifize

Another drawback to these multiple systems is not having a solid way of establishing ownership and accountability.

You know, in one example, our non conformances were distributed strictly through an email blast, so a non conformance would be written and it would go out to a host of people and basically everyone on the email became the owner or actually no one became the owner and it would take a lot of effort to keep things moving, to keep the conversation going, to address the issues relative to the non conformance.

And then when you would get feedback, it would come through many different responses. Sometimes a text message, a phone call, it could be through an email, but it really wasn't any way to pull all this information together and to look at that and make a decision to keep, to keep moving forward.

So in other cases, the right people were left out of the conversation.

And again, this would just kind of drag things out and, additionally, you would end up on this email blast. You would have people on there that really had no value to add to the conversation. So ultimately, for them to to read it and to review it was really just wasted time. They couldn't add value to the conversation.

We've now reduced our number of quality support systems from what was five different systems. It's now consolidated into one platform, which is Unifize.

And regardless of that activity or that task, they all have very clear assigned ability and accountability. That's something we were really missing in our, in our old systems. And again, that just drives a really solid behavior on getting, on getting issues closed.

Our tasks that have taken weeks or months are now completed in days. And we just know that as we mature, we'll continue to see improvements in the efficiency of the effectivity of what the software can do for us.

We've already had conversations that have launched and then closed all in the same day. And for us that's just unheard of.