Unifize's lightning fast customer support
Jesse Kolstad · Director of Quality · Biovation Labs
Biovation Labs
Jesse Kolstad praises the exceptional responsiveness of the Unifize support team, noting a record response time of just 12 minutes. He highlights the platform’s collaborative features, enabling real-time changes with his team and support. This partnership-driven approach underscores Unifize’s dedication to customer success.
Transcript
- 0:00
The next thing I want to work on with Unifize. And let me get into the aspect of the Unifize team. I've proved this point multiple times. I will @ their team in a conversation in the same collaboration just to prove how quickly they respond.
- 0:14
And I think the longest I've seen has been 12 minutes. I will have somebody from the Unifize team collaborating with me if I need to change a report, If I need to move a checklist around, I can make these real time changes, not just with my team, but with the Unifize team. And they're truly a partner in helping that.
- 0:29
And I wanted to state that point because I've experienced with competitive products QMSes, they do their go live and then they go away and that's that. And I'm experience some of those headaches now with some systems I use.
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