How the Unifize team helped build our customisations faster
Erica Bennerman
In this engaging video, Erica offers a fresh perspective on Unifize's standout customer support. She praises the promptness of the team, often responding within an hour, sometimes even in 10 minutes, ensuring immediate assistance. Erica shares her initial experiences as a new user of Unifize, emphasizing the value of regular team meetings in her learning process. She is particularly impressed by the platform's ability to tailor features to specific needs, such as creating custom PDFs, and the team's proactive approach to fulfilling complex requests. Erica's account highlights Unifize's dedication to responsive and personalized support, making the user experience both seamless and adaptable.
Transcript
- 0:00
The customer support team at Unifize is very timely in their response.
- 0:03
I would say definitely within the hour, sometimes within 10 minutes, you know, I can get a response. It is very quick.
- 0:10
You know, as I said, I started new with Unifize and we would have weekly team meetings and those were very helpful because just for me, I was new to the system itself.
- 0:26
And then knowing how the system can be customized to our needs as well, for example, if we needed something that we needed to generate a PDF or something, they would go in and they could do that.
- 0:35
You know, sometimes we would have these lofty requests and they would like make it try to make it happen, and which was was very good.
- 0:35
So, I don't communicate to them on a daily basis.
- 0:45
But definitely if there's a if I have a problem in Unifize with something, I can immediately message Akanksha.
- 0:57
And she's very timely in her responses. And then I just know that it's fixed.
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