Handling resolutions for repeating issues
Dave Anderson
Dave Anderson discusses Unifize's resolution process, a critical component tied to the discussion board and quality action ticket system. This process addresses repetitive issues by allowing team members to refer to past resolutions, enabling off-shifts to act without waiting for engineer approvals. By documenting how problems were previously resolved, Unifize empowers supervisors with decision-making support and reduces the need for certain positions, such as the quality auditor on second shift. This growing library of resolutions enhances efficiency and problem-solving capabilities across shifts.
Transcript
- 0:00
Now, another process that is tied to the discussion board and the quality action ticket is what we called resolution.
- 0:08
So if we come across a problem that we have repeat problems that come up, you know, say, a year or two or ten years down the road we're now able to go back look at that issue.
- 0:21
If it's in the resolution process, what was determined at that time, the off shifts don't have to wait for an engineer approval any more of this because, this is how we handled it, you know, back then. That's a big improvement for the off shifts.
- 0:33
And what that has opened the door up and to be able to have Unifize here as a QMS is we were able to take off quality auditor position off of second shift because there's more support for the supervisors in how to make a decision, how to address situations as the you know, the longer we have this, those resolutions are going to grow and we should be able to have a pretty sizable library of how to address issues as they arise in the future.
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