Enabling collaboration across multiple shifts
Dave Anderson
Dave Anderson highlights Unifize's role in fostering seamless collaboration across multiple shifts at Efco. He introduces a novel discussion process within Unifize that allows for more than just quality action tickets, addressing the challenge off-shifts face without direct engineering support. By initiating discussion boards for any arising issue, supervisors can communicate problems in real-time, ensuring that the first shift can immediately see and decide on the necessary actions. This approach has significantly improved decision-making and problem resolution, enhancing operational efficiency across shifts.
Transcript
- 0:00
What's cool is we created a discussion board or a discussion process within Unifize that not necessarily everything has to be a quality action ticket.
- 0:09
Unifize has helped the off shifts because they do not have the engineering support that we do on first shift and because we can on first shift, we can call an engineer and get a decision made really quick.
- 0:21
Supervisors come across a problem, they can start a discussion board and state what the issue was.
- 0:27
We could come in, see it real time and know how we need to address that particular issue at that time.
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