How the Unifize team helped build our customisations faster
In this engaging video, Erica offers a fresh perspective on Unifize's standout customer support. She praises the promptness of the team, often responding within an hour, sometimes even in 10 minutes, ensuring immediate assistance. Erica shares her initial experiences as a new user of Unifize, emphasizing the value of regular team meetings in her learning process. She is particularly impressed by the platform's ability to tailor features to specific needs, such as creating custom PDFs, and the team's proactive approach to fulfilling complex requests. Erica's account highlights Unifize's dedication to responsive and personalized support, making the user experience both seamless and adaptable.
Transcript

00:00 - 00:03
The customer support team at Unifize is very timely in their response.



00:03 - 00:10
I would say definitely within the hour, sometimes within 10 minutes, you know, I can get a response. It is very quick.



00:10 - 00:26
You know, as I said, I started new with Unifize and we would have weekly team meetings and those were very helpful because just for me, I was new to the system itself.



00:26 - 00:35
And then knowing how the system can be customized to our needs as well, for example, if we needed something that we needed to generate a PDF or something, they would go in and they could do that.



00:35 - 00:45
You know, sometimes we would have these lofty requests and they would like make it try to make it happen, and which was was very good.



00:35 - 00:45
So, I don't communicate to them on a daily basis.



00:45 - 00:57
But definitely if there's a if I have a problem in Unifize with something, I can immediately message Akanksha.



00:57 - 01:00
And she's very timely in her responses. And then I just know that it's fixed.

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Speed to compliance
Unifize accelerates compliance, delivering 10x faster regulatory approval for medical devices
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Faster time-to-market
Map Unifize to your processes and streamline workflows, process automation
70%
Fewer meetings
Less meetings with in-app collaboration, real-time updates, and decision logs
Transcript

But what we've known from what I experience was, is we were able to get there with the system. We still there with the system. The system has what is needed to provide us what we're looking for, because every company, admittedly, is trying to get compliant. If we educate people, if we get people the education that they need and to get over the fear factor, I think 90% of those things can be resolved because most people will go to what they're most familiar with.What I worked with from a different company, but they're not willing to sit down and look at what the demographics are saying. People are into social media now. People are moving fast into fast paced world. But technologies are still antiquated. So there's a disconnect here, right? So while we're moving at a fast pace at home with dragging at work, so why can't we continue that speed while we at work?If your supplier has issues and you're not informed on time, you want to have an alternate supplier in place. If your suppliers are not qualified, you may not know that that needs to happen. And so when you have an integrated system that speaks to itself and is giving you all this data, you literally have the pulse of the organization in your hands as an executive at a money bound access.

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