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In this engaging video, Erica offers a fresh perspective on Unifize's standout customer support. She praises the promptness of the team, often responding within an hour, sometimes even in 10 minutes, ensuring immediate assistance. Erica shares her initial experiences as a new user of Unifize, emphasizing the value of regular team meetings in her learning process. She is particularly impressed by the platform's ability to tailor features to specific needs, such as creating custom PDFs, and the team's proactive approach to fulfilling complex requests. Erica's account highlights Unifize's dedication to responsive and personalized support, making the user experience both seamless and adaptable.

00:00 - 00:03
The customer support team at Unifize is very timely in their response.



00:03 - 00:10
I would say definitely within the hour, sometimes within 10 minutes, you know, I can get a response. It is very quick.



00:10 - 00:26
You know, as I said, I started new with Unifize and we would have weekly team meetings and those were very helpful because just for me, I was new to the system itself.



00:26 - 00:35
And then knowing how the system can be customized to our needs as well, for example, if we needed something that we needed to generate a PDF or something, they would go in and they could do that.



00:35 - 00:45
You know, sometimes we would have these lofty requests and they would like make it try to make it happen, and which was was very good.



00:35 - 00:45
So, I don't communicate to them on a daily basis.



00:45 - 00:57
But definitely if there's a if I have a problem in Unifize with something, I can immediately message Akanksha.



00:57 - 01:00
And she's very timely in her responses. And then I just know that it's fixed.

How the Unifize team helped build our customisations faster

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Streamlining Change Control on Unifize
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Problems with managing quality using Excel and Word
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Starting the transformational journey with Unifize
03:51
How Unifize helped reduce $60,000 of material cost on just one product
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Customer Support
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Customers

Denis's experience with Unifize: Revolutionizing quality assurance systems

Quality expert Denis details his transformative journey with Unifize. He praises its efficient design, user-centric approach, and the system's ability to streamline data handling and accelerate time to market.

Customers

Harmonic Bionics and Unifize: A seamless transition to regulatory compliance

Clarissa Archer shares her experience integrating Unifize into Harmonic Bionics, underscoring its value in streamlining change control, facilitating communication, and ensuring robust documentation for regulatory compliance in the medical device sector.

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Engineering efficiency with Unifize: Michael Hogan's insights from Harmonic Bionics

Mechanical Engineer Michael Hogan elaborates on how the integration of Unifize at Harmonic Bionics has streamlined his engineering processes, promoting transparency and rapid turnaround in the medical device domain.

Customers

Here’s how Biovation Labs reduced testing costs from $146K to $65K in two months

Learn how and why Biovation Labs, an FDA regulated nutraceutical manufacturer based in Salt Lake City, took the decision to transition from MasterControl to Unifize for their product lifecycle (PLM) and quality management (QMS) processes.

A quote from Tedd Carr
Customers

How a quality veteran from boosted issue closure time by 75% within the first month

Tedd Carr from The Will-Burt Company discusses overcoming their diverse and complex quality challenges across various sectors with Unifize. By consolidating five systems into one, they achieved clear accountability and reduced issue closure from months to days, demonstrating significant efficiency gains and faster decision-making in their quality processes.

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