About Tedd and The Will-Burt Company
Tedd Carr, with 40 years at The Will-Burt Company, oversees a broad quality assurance and control remit that spans beyond the traditional confines of the department. His role touches all company areas, emphasizing the diverse and complex quality demands of their varied customer base in sectors such as aerospace and military, which presents a significant challenge in meeting each sector's unique requirements and expectations. The Will-Burt Company, an employee-owned enterprise, prides itself on a century of business, specializing in proprietary products and services for emergency communications, warfare, and payload elevation, as well as offering comprehensive manufacturing services.
Transcript

00:00 - 00:23
Yeah, Hello. My name is Ted Carr. I'm director of Quality here at the Will-Burt Company. I've been here for 40 years now. We're a company of about 350 people, and my responsibilities are are for quality in both quality assurance and quality control. And one thing I've learned is the boundaries of quality, they go well beyond the quality department.



00:23 - 00:38
They involve all the functional groups such as Human Resources, Sales, Engineering, Purchasing, Receiving, Manufacturing, Maintenance, Shipping and Customer Service. The Will-Burt Company is an employee owned company.



00:38 - 01:11
We design and manufacture and provide proprietary product and services for communications and lighting, emergency first responders to the warfare fighters to payload elevation solutions. We also provide, manufacturing services for original equipment manufacturers in the light, medium sheet metal fabrication, including value added services such as powder coating and assembly process. We're also proud to add that the Will-Burt Company recently celebrated 100 years of business



01:11 - 01:25
Our customer base is really spread out. We do a lot of commercial construction, military, a lot of aerospace work, and with all these different customers, they all have their own set of requirements and expectations.



01:25 - 01:38
There's just a lot of diversity and there are a lot of, a lot of mixed requirements. It really makes it challenging from a quality standpoint to try to address all those variables in the quality world.

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Transcript

But what we've known from what I experience was, is we were able to get there with the system. We still there with the system. The system has what is needed to provide us what we're looking for, because every company, admittedly, is trying to get compliant. If we educate people, if we get people the education that they need and to get over the fear factor, I think 90% of those things can be resolved because most people will go to what they're most familiar with.What I worked with from a different company, but they're not willing to sit down and look at what the demographics are saying. People are into social media now. People are moving fast into fast paced world. But technologies are still antiquated. So there's a disconnect here, right? So while we're moving at a fast pace at home with dragging at work, so why can't we continue that speed while we at work?If your supplier has issues and you're not informed on time, you want to have an alternate supplier in place. If your suppliers are not qualified, you may not know that that needs to happen. And so when you have an integrated system that speaks to itself and is giving you all this data, you literally have the pulse of the organization in your hands as an executive at a money bound access.

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