Impact of lockdown on cosmetic ingredient manufacturers
This video discusses the significant challenges and adjustments faced by cosmetic ingredient manufacturers during the lockdown. It highlights how the industry navigated supply chain disruptions, shifts in consumer behavior, and the rapid pivot to digital platforms to maintain operations and meet demand.
Transcript

00:00 - 00:26
I'd be remiss if I didn't mention the effects of the lockdown, the pandemic on how things had operated in the industry. You know, beforehand, it was easy, or at least significantly easier in terms of global transportation of goods and supply all around the world for manufacturers like us and contract manufacturers of formulations for indie brands and otherwise, and the legacy manufacturers as well, to be able to do more just in time manufacturing because they can source in ingredients very quickly.



00:26 - 00:28
Lead times are a lot shorter.



00:28 - 00:46
Availability was in abundance, but then the lockdown happened and all of that went completely upside down. Everyone that was operating on just in time manufacturing realized it could not get anything at all. And the lead times for everything up and down the entire supply chain ballooned anywhere from 500 to 800%.



00:46 - 00:51
The cost of shipping goods overseas also increased dramatically as well due to the lockdown.



00:51 - 01:05
The ability for people to actually ship goods and actually have it be received at major ports around the world that we all collapsed. And this is nothing, nothing new to anyone that's that's working in the industry right now. So there are some lasting effects from from that.



01:05 - 01:13
You know, the industry as a whole, from the manufacturers side as well as the brand side, they're working in response to that.



01:13 - 01:32
The effects of that lockdown that overstocked on almost everything because they thought, if I can't get it, I need to buy a ton of it now and have it available just in case. And so this year overall has been an interesting year because brands, customers aren't buying as much because they overstocked. Everything's being pushed over to 2024, so it'll be.



01:32 - 01:49
I'm excited by the possibility I guess - possibilities of what next year will bring because we feel like once that overstock has been worked through by retailers everywhere, that it will be another sign of the continued booming economy that we're enjoying right now.



01:49 - 01:55
One of the biggest things that we did in response, and this was in line with what most people did during the lockdown itself.



01:55 - 02:29
We you know, this industry has always been fairly traditional in how marketing works and how lead generation works. So very tradeshow heavy focused. Alright. And also sales focus in terms of generating those leads, in terms of in-person, high touch type of styles, which of course you couldn't do any of that during the lockdown. So there was a much more renewed emphasis on broadening and upgrading digital marketing technology and the types of technology stacks that were required to make digital marketing an effective surrogate for in-person sales.



02:29 - 02:49
I think everyone upped their game in terms of being able to generate interesting content to keep people engaged, customers engaged, and then of course, with Zoom and Teams and being able to utilize or leverage those tools in conjunction with those digital marketing initiatives to create a more holistic view of brand marketing overall that didn't necessarily require someone in person.



02:49 - 03:16
But I think that as those initiatives began to be rolled out, people quickly realized you still need that human element, you still need to talk to people in-person. There's no way that video conferencing technology or video call technology could ever replace that. Don't meet at all. And so now we're in that sort of hybrid mode where people want to see customers, people want to see people come in for sales presentations and lunch and learns and stuff like that.



03:16 - 03:26
But being able to still leverage that, those video calls for more immediate concerns that could be answered within 2 minutes. Within a call with all the relevant stakeholders online.

Unifize Results

10x
Speed to compliance
Unifize accelerates compliance, delivering 10x faster regulatory approval for medical devices
4x
Faster time-to-market
Map Unifize to your processes and streamline workflows, process automation
70%
Fewer meetings
Less meetings with in-app collaboration, real-time updates, and decision logs
Transcript

But what we've known from what I experience was, is we were able to get there with the system. We still there with the system. The system has what is needed to provide us what we're looking for, because every company, admittedly, is trying to get compliant. If we educate people, if we get people the education that they need and to get over the fear factor, I think 90% of those things can be resolved because most people will go to what they're most familiar with.What I worked with from a different company, but they're not willing to sit down and look at what the demographics are saying. People are into social media now. People are moving fast into fast paced world. But technologies are still antiquated. So there's a disconnect here, right? So while we're moving at a fast pace at home with dragging at work, so why can't we continue that speed while we at work?If your supplier has issues and you're not informed on time, you want to have an alternate supplier in place. If your suppliers are not qualified, you may not know that that needs to happen. And so when you have an integrated system that speaks to itself and is giving you all this data, you literally have the pulse of the organization in your hands as an executive at a money bound access.

Related Case Study Videos

01:24
What is the challenge with managing a QMS actively
In this video, Wilson delves into the challenges of actively managing a Quality Management System (QMS). They reveal how manual processes, over the years, made the QMS cumbersome, deterring the team from utilizing it fully for new product development and quality control. Highlighting a shift towards an electronic QMS to mitigate these issues, the speaker underscores the importance of a QMS in improving business operations, controlling quality output, and fostering continuous improvement, stressing that an efficient QMS is vital for operational success.
01:00
Why does Seth consider Unifize's Customer Support, urgent?
In this video, Seth highlights the exceptional customer support provided by Unifize, detailing his interactions with the team and their responsive, solution-oriented approach. He appreciates the platform’s ability to address urgent requests swiftly, enhancing Efco’s operational efficiency. Seth’s experience underscores Unifize’s commitment to customer satisfaction and its impact on streamlining workflows and resolving issues quickly.
01:28
A paradigm shift in managing quality collaboratively with Unifize
Wilson discusses the significant shift towards collaborative quality management introduced by Unifize. It emphasizes the enhanced cooperation between departments, leading to a more integrated and effective approach to quality control. The speaker credits Unifize for fostering a culture of shared responsibility and streamlined communication, which has been instrumental in improving their product's quality and compliance.
01:44
How has the definition of collaboration changed before and after Unifize
In this video, Wilson explores how the definition of collaboration has evolved within their organization after implementing Unifize. Previously marked by siloed efforts and miscommunications, the adoption of Unifize has led to a more unified and efficient workflow, significantly improving project outcomes and stakeholder engagement.
01:48
About Tedd and The Will-Burt Company
Tedd Carr, with 40 years at The Will-Burt Company, oversees a broad quality assurance and control remit that spans beyond the traditional confines of the department. His role touches all company areas, emphasizing the diverse and complex quality demands of their varied customer base in sectors such as aerospace and military, which presents a significant challenge in meeting each sector's unique requirements and expectations. The Will-Burt Company, an employee-owned enterprise, prides itself on a century of business, specializing in proprietary products and services for emergency communications, warfare, and payload elevation, as well as offering comprehensive manufacturing services.
00:47
What would happen if Unifize was taken away from Natalie
In this video, Natalie shares her thoughts on the impact of potentially losing access to Unifize. She describes how integral the platform is to her daily operations and the significant setbacks that would occur without it. Natalie underscores the platform's role in streamlining processes, ensuring compliance, and facilitating effective communication, emphasizing its indispensability in her work routine.
02:27
How Unifize ensures everyone is trained on the right version of documents and SOPs
Jesse Kolstad sheds light on the intricacies of document control, a critical component across regulated industries. While debunking common myths, he underscores the importance of more than just maintaining master copies. With Unifize, the emphasis is on ensuring that everyone in the organization is well-trained and aligned with the most recent versions of documents and SOPs, guaranteeing compliance and efficiency.
00:58
Does Efco comply to any external standards
Dave Anderson discusses Efco's approach to compliance standards, emphasizing that while not formally ISO certified, Efco's processes mirror ISO principles of record-keeping and operational consistency ("say what you do, do what you say"). He highlights Efco's adherence to ASTM standards for manufacturing, from threaded products to welding, and the training of welders to AWS standards. This ensures a high level of quality and readiness for certification, despite not having pursued formal ISO certification due to not yet seeing the need for it.
01:13
Bringing accountability and compliance into the system with Unifize
In this video, Natalie discusses how Unifize has brought enhanced accountability and compliance into their system. She emphasizes the platform's role in ensuring that every change and process is properly documented and visible, which is critical for maintaining compliance. Natalie also highlights how Unifize's collaborative features enable better communication and task management, streamlining processes and preventing errors, thereby significantly improving operational efficiency and compliance adherence.
03:25
What drove Wilson towards Unifize
Wilson shares his journey towards adopting Unifize, highlighting the need for an efficient system to manage documentation, change controls, and improve operational processes. Frustrated with the rigidity and inefficiency of traditional systems, Wilson sought a solution that could streamline communication, centralize information, and adapt to his company's unique processes. Unifize stood out for its flexibility, user-friendliness, and cost-effectiveness, particularly appealing for a smaller company. This video encapsulates Wilson's decision-making process and how Unifize's value proposition and potential for improving quality management systems resonated with him and his management team.
02:43
About Wilson and Applechem
Wilson introduces Applechem, detailing their focus on innovation in cosmetic ingredients. He emphasizes their commitment to developing high-quality, cutting-edge products that cater to the evolving needs of the cosmetics industry. This introduction sets the stage for understanding Applechem's market position and Wilson's role in steering the company towards its goals.
00:56
What happens when QA people develop software
This video offers insights into the unique perspective brought to software development by quality assurance professionals. It suggests that a focus on collaboration and flexibility, typically lacking in traditional QMS software, is essential for creating a system that truly meets the needs of all users. The speaker reflects on the importance of designing quality management tools that are not only about data storage but also about enhancing the user experience and operational efficiency.
01:11
Handling resolutions for repeating issues
Dave Anderson discusses Unifize's resolution process, a critical component tied to the discussion board and quality action ticket system. This process addresses repetitive issues by allowing team members to refer to past resolutions, enabling off-shifts to act without waiting for engineer approvals. By documenting how problems were previously resolved, Unifize empowers supervisors with decision-making support and reduces the need for certain positions, such as the quality auditor on second shift. This growing library of resolutions enhances efficiency and problem-solving capabilities across shifts.
01:08
Problems with managing quality using Excel and Word
The video outlines the inefficiencies and limitations encountered when managing quality systems through traditional tools like Excel and Word. The speaker describes the struggle with document control, lack of true automation, and the inability to effectively implement reminders or systematize processes for quality management. This approach proved unwieldy, manual-intensive, and required significant personnel oversight, posing challenges for a small company with limited quality assurance resources. The transition to Unifize is depicted as a crucial move to alleviate these burdens and enhance the quality management process.
02:07
Centralizing master formula and reducing redundancies with Unifize
In this video, Mikala explains the benefits of using Unifize to centralize the master formula and reduce redundancies. She discusses how the platform has streamlined their formulation processes, improved accuracy, and reduced errors. Mikala highlights how this centralization has led to better resource management and efficiency in their operations, emphasizing the role of Unifize in enhancing productivity and reducing waste.
02:40
How quality leaders can get the pulse of their organization without stifling innovation
Denis Machoka redefines the concept of 'quality', highlighting its role in transformation and enablement, rather than mere control. He underscores the need for effective systems that aggregate organizational information, emphasizing the importance of addressing non-conformances, failures, and supplier issues promptly to maintain high standards.
03:06
Raw material validation with Unifize
The video delves into how Unifize streamlines the raw material validation process, enhancing efficiency and ensuring compliance. It highlights the platform's role in simplifying complex validation procedures, thereby facilitating a more robust quality control framework.
01:08
Streamlining processes efficiently in a small company with Unifize
In this video, Wilson shares how Unifize revolutionized their small company by significantly enhancing visibility and accountability. Emphasizing it as a major quality of life improvement, they highlight the streamlined processes that now require less personnel involvement. The key efficiency gains were not in manpower reduction but in the quality of communication and process execution. Unifize eliminated the need for repetitive confirmations about document exchanges and validation steps, facilitating a smoother, more transparent workflow that benefitted product leaders, quality control, and their CTO.
01:13
Managing retentions with Unifize
Jesse Kolstad underscores Unifize's role in effectively managing product retentions at Biovation Labs. The platform simplifies tracking, ensures adherence to retention policies, and enhances compliance, making retention management more streamlined and reliable.
01:14
Hear about things in real-time and start conversations early on with Unifize's mobile capabilities
Tedd Carr discusses the significant advantage brought by Unifize's mobile functionality to The Will-Burt Company. With a web and cloud-based system, Unifize's mobile app enables their sales force to initiate quality conversations and address customer concerns instantly while on the move. This real-time communication capability has proven to be a valuable tool, fostering timely discussions and swift issue resolution, and is especially praised by those who often work remotely or travel.

Experience the benefits of Unifize

4x Faster time-to-market

Map Unifize to your processes and streamline workflows, process automation, and prioritization

70% Fewer meetings

Less meetings with in-app collaboration, real-time updates, and decision logs

10x Speed to compliance

Unifize accelerates compliance, delivering 10x faster regulatory approval for medical devices

View More Case Studies
Video icon

Here’s how Biovation Labs reduced testing costs from $146K to $65K in two months

Learn how and why Biovation Labs, an FDA regulated nutraceutical manufacturer based in Salt Lake City, took the decision to transition from MasterControl to Unifize for their product lifecycle (PLM) and quality management (QMS) processes.

Video icon

Here’s how Harmonic Bionics slashed time to market by 80%

Clarissa Archer shares her experience integrating Unifize into Harmonic Bionics, underscoring its value in streamlining change control, facilitating communication, and ensuring robust documentation for regulatory compliance in the medical device sector.

Video icon

Will-Burt's game changing boost to quality process cycle times

Learn how The Will-Burt Company was able to implement and adopt a new quality management system across 8 collaborating teams in less than a day and streamline internal / supplier non-conformances, customer complaints (VOCs), internal / supplier audits, 8D reporting, corrective actions and preventive actions.