[00:00 - 00:12]
I'll use case recently they they found out in blending that they had added ten kilos too much of one ingredient to one of the batches and they @ me and my team and Unifize.

[00:12 - 00:31]
We generated the Non-Conformance because it was a Non-Conformance, but we were able to do the risk assessment, collaborate real time and give an answer to the blending tech out there on the floor as it was happening. And so, and sometimes the Non-Conformance escalates to the point where I need to involve the customer or the brand owner and I'm doing that as I'm finding it with, with them.

[00:31 - 00:46]
Just like I would collaborate on specs. If I find an issue, I can actually involve them in the decision. We do the risk assessment and rather than holding a product, segregating it and taking the time, we're making a decision at the shop floor.

[00:46 - 01:06]
Being able to real time collaborate about a Non-Conformance and again, an Out of Spec or even just we use what we've termed Observations. They may not be a problem, but they could be a leading indicator of a problem and collaborating with decisions right then and there. What used to take. All right, let's segregate it, let's set it aside.

[01:06 - 01:15]
Let's set up a meeting, let's set up a call. Let's talk. I'm talking to them as it's happening. What used to take days, weeks, sometimes months is seconds and minutes.