How Unifize improved our Non-conformances closure time by 75% within the first month
Within just a month of deploying Unifize, The Will-Burt Company slashed non-conformances closure times by an impressive 75%, as Tedd Carr attests. Previously languishing non-conformances averaging 4 to 5 weeks for resolution are now dealt with in a mere 7.2 days. This remarkable improvement in efficiency extends to customer complaints as well, with closure times cut by 60%, signaling a swift and responsive quality management system that's set to evolve further.
Transcript

00:00 - 00:08
So over the last 30 days since the launch of Unifize, we have already noticed some some positive trends.



00:08 - 00:42
If we go back and we look at some of our historical data when internal non conformances, when we were probably averaging 4 to 5 weeks to get full closure and there was some action taken to prevent reoccurrence Through the Unifize analytics we're already showing that our average time to closure in that first month is now 7.2 days. That's a 75% improvement. And we're extremely confident now that this will continue to show improvements as you used to become comfortable and things get pushed through a lot quicker.



00:42 - 01:15
The VoC’s, the customer complaints in the past, would often take four weeks, sometimes even longer, for closure Through March, we found that we're averaging 11.4 days. That's a 60% improvement. And again, there's a lot more opportunity for us to improve there and it will as we bring our sales and customer service people on board, they understand the true power and the functionality of Unifize and how they can get, they can get the voice of the customer in front of a lot of people very, very quickly.



01:16 - 01:27
So a VoC can get logged in the morning and by afternoon we have closure. It goes a long way with our customers to see that type of attention to what their concerns are.



01:27 - 01:33
So we're very, very, very pleased with how quick and how efficient the process works. We can tell you that in just one short month, Unifize has been a game changer. We're very excited and we know that will continue to improve and take full advantage of what Unifize has to offer.

Unifize Results

10x
Speed to compliance
Unifize accelerates compliance, delivering 10x faster regulatory approval for medical devices
4x
Faster time-to-market
Map Unifize to your processes and streamline workflows, process automation
70%
Fewer meetings
Less meetings with in-app collaboration, real-time updates, and decision logs
Transcript

But what we've known from what I experience was, is we were able to get there with the system. We still there with the system. The system has what is needed to provide us what we're looking for, because every company, admittedly, is trying to get compliant. If we educate people, if we get people the education that they need and to get over the fear factor, I think 90% of those things can be resolved because most people will go to what they're most familiar with.What I worked with from a different company, but they're not willing to sit down and look at what the demographics are saying. People are into social media now. People are moving fast into fast paced world. But technologies are still antiquated. So there's a disconnect here, right? So while we're moving at a fast pace at home with dragging at work, so why can't we continue that speed while we at work?If your supplier has issues and you're not informed on time, you want to have an alternate supplier in place. If your suppliers are not qualified, you may not know that that needs to happen. And so when you have an integrated system that speaks to itself and is giving you all this data, you literally have the pulse of the organization in your hands as an executive at a money bound access.

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