Handling resolutions for repeating issues
Dave Anderson discusses Unifize's resolution process, a critical component tied to the discussion board and quality action ticket system. This process addresses repetitive issues by allowing team members to refer to past resolutions, enabling off-shifts to act without waiting for engineer approvals. By documenting how problems were previously resolved, Unifize empowers supervisors with decision-making support and reduces the need for certain positions, such as the quality auditor on second shift. This growing library of resolutions enhances efficiency and problem-solving capabilities across shifts.
Transcript

00:00 - 00:08
Now, another process that is tied to the discussion board and the quality action ticket is what we called resolution.



00:08 - 00:21
So if we come across a problem that we have repeat problems that come up, you know, say, a year or two or ten years down the road we're now able to go back look at that issue.



00:21 - 00:33
If it's in the resolution process, what was determined at that time, the off shifts don't have to wait for an engineer approval any more of this because, this is how we handled it, you know, back then. That's a big improvement for the off shifts.



00:33 - 01:07
And what that has opened the door up and to be able to have Unifize here as a QMS is we were able to take off quality auditor position off of second shift because there's more support for the supervisors in how to make a decision, how to address situations as the you know, the longer we have this, those resolutions are going to grow and we should be able to have a pretty sizable library of how to address issues as they arise in the future.

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Transcript

But what we've known from what I experience was, is we were able to get there with the system. We still there with the system. The system has what is needed to provide us what we're looking for, because every company, admittedly, is trying to get compliant. If we educate people, if we get people the education that they need and to get over the fear factor, I think 90% of those things can be resolved because most people will go to what they're most familiar with.What I worked with from a different company, but they're not willing to sit down and look at what the demographics are saying. People are into social media now. People are moving fast into fast paced world. But technologies are still antiquated. So there's a disconnect here, right? So while we're moving at a fast pace at home with dragging at work, so why can't we continue that speed while we at work?If your supplier has issues and you're not informed on time, you want to have an alternate supplier in place. If your suppliers are not qualified, you may not know that that needs to happen. And so when you have an integrated system that speaks to itself and is giving you all this data, you literally have the pulse of the organization in your hands as an executive at a money bound access.

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