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In this video, Seth highlights the exceptional customer support provided by Unifize, detailing his interactions with the team and their responsive, solution-oriented approach. He appreciates the platform’s ability to address urgent requests swiftly, enhancing Efco’s operational efficiency. Seth’s experience underscores Unifize’s commitment to customer satisfaction and its impact on streamlining workflows and resolving issues quickly.

00:00 - 00:06
Well, you guys are very urgent. That's the word I would probably say. It's like if I most of the time I communicate with Akanksha, right.



00:06 - 00:18
So if I send her something that's just a helpdesk request or whatever, I mean, she's all over it all the time, so and very like it'll be 9:00 in the morning here. So it's like 10 in p.m. over there and I'm like, you don't actually have to respond to this right now.



00:18 - 00:24
It's just an issue that I'm bringing up that, you know, when you got time and she has it fixed in 20 minutes and I'm like, That's pretty sweet.



00:24 - 00:29
I don't have to worry about that, Yeah, I'd say that Unifize is fantastic at being able to like any point in time in the day.



00:29 - 00:33
If you have a question about something, it's very simple. In my opinion, to just be able to go in there.



00:33 - 00:40
You can literally just put it on the quality action ticket and just tag somebody who works there and be like, Hey, this isn't loading or rendering the way it needed to.



00:40 - 00:45
This PDF won't actually render on time. Can we get up on trying to fix this? And they're on top of it.



00:45 - 00:50
I'd say probably within 25-30 minutes, which is in my experience very fast.



00:50 - 00:55
You know, they're very good at customer support Unifize is fantastic at it. I'd say.

Why does Seth consider Unifize's Customer Support, urgent?

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Denis's experience with Unifize: Revolutionizing quality assurance systems

Quality expert Denis details his transformative journey with Unifize. He praises its efficient design, user-centric approach, and the system's ability to streamline data handling and accelerate time to market.

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Harmonic Bionics and Unifize: A seamless transition to regulatory compliance

Clarissa Archer shares her experience integrating Unifize into Harmonic Bionics, underscoring its value in streamlining change control, facilitating communication, and ensuring robust documentation for regulatory compliance in the medical device sector.

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Engineering efficiency with Unifize: Michael Hogan's insights from Harmonic Bionics

Mechanical Engineer Michael Hogan elaborates on how the integration of Unifize at Harmonic Bionics has streamlined his engineering processes, promoting transparency and rapid turnaround in the medical device domain.

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Here’s how Biovation Labs reduced testing costs from $146K to $65K in two months

Learn how and why Biovation Labs, an FDA regulated nutraceutical manufacturer based in Salt Lake City, took the decision to transition from MasterControl to Unifize for their product lifecycle (PLM) and quality management (QMS) processes.

A quote from Tedd Carr
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How a quality veteran from boosted issue closure time by 75% within the first month

Tedd Carr from The Will-Burt Company discusses overcoming their diverse and complex quality challenges across various sectors with Unifize. By consolidating five systems into one, they achieved clear accountability and reduced issue closure from months to days, demonstrating significant efficiency gains and faster decision-making in their quality processes.