00:00 - 00:24
So again, our quality system has been in place since 1994. We haven't really kept pace with the technology offerings that are out there. What that's resulted in is not the most efficient system and certainly not a closed loop system. We became masters at using spreadsheets. Microsoft Access, Visual Basic and different programs to help support our quality activities.

00:24 - 00:31
So having separate systems like this, it doesn't automatically tie in related issues together in an efficient manner.

00:31 - 00:49
You know, an example of getting a customer complaint or a VoC, as we like to call them, only to realize that we had an internal issue that was very similar. And then as you dig deeper, you ultimately find out that you also had supplier issues that contributed to the issue.

00:49 - 00:57
So when trying to tie in these different systems together, became very time consuming and not the most, not the most efficient.

00:57 - 01:15
It was also challenging to see the correlation between these issues as we would prepare for our management reviews, we put the data together and we would start to see trends that were there, but having the different quality systems in place for everything together. So you couldn't see those trends.

01:15 - 01:31
You know in closing, we've now reduced our number of quality support systems from what was five different systems. It's now consolidated into one platform, which is Unifize.

01:31 - 01:37
So we're very, very, very pleased with how quick and how efficient the process works.