Content Library
In this video, Erica outlines how her team efficiently manages customer complaints using Unifize. Complaints are logged and tracked, allowing for trend analysis and investigations into specific product lots when needed. While not all complaints lead to formal investigations, all instances are recorded for accountability. The process of entering complaints into the system is quick, generally taking less than 10 minutes. However, more complex cases requiring third-party involvement take longer. Erica emphasizes Unifize's role in keeping the complaint resolution process streamlined and organized, ensuring timely and effective handling of customer issues.
How we use Unifize to manage customer complaints
No items found.
No items found.
No items found.
No items found.
No items found.