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Dave Anderson highlights Unifize's role in fostering seamless collaboration across multiple shifts at Efco. He introduces a novel discussion process within Unifize that allows for more than just quality action tickets, addressing the challenge off-shifts face without direct engineering support. By initiating discussion boards for any arising issue, supervisors can communicate problems in real-time, ensuring that the first shift can immediately see and decide on the necessary actions. This approach has significantly improved decision-making and problem resolution, enhancing operational efficiency across shifts.