00:00 - 00:05
I think it's hard to tell somebody exactly what you want, right? Because maybe you don't even necessarily know what it is.

00:05 - 00:07
It's like, now I just want this, this, this and this.

00:07 - 00:14
And then we'll hop on the phone with Akanksha or Lakshman, and it'll be this like, okay, tell me exactly what you want. And we will.

00:14 - 00:21
And then I'm like, okay, this guess really annoying, but I need that a little bit different because that's not how I had it in my head. But that's exactly, you know what I mean?

00:21 - 00:37
So it's just there's been a lot of filtering, trial and error of trying to get it laid out exactly the way we want, which has been probably the last. I mean, that's what I've been doing pretty much for the last nine months, is just being like, how do we want the flow of this ticket to look for everybody on the floor so that they can't fill it out wrong, Right.

00:37 - 00:41
So there's not like, "I know how to do it, so I'll teach other people how to do it.”

00:41 - 00:48
It's like the entire supervisor department, along with quality, should be able to just go in there effortlessly and it should just flow right?

00:48 - 00:52
So the questions that we have that are being asked, it's like you can't leave them blank.

00:52 - 00:55
You have to answer them. It won't allow you to go on without you doing it.