Will-Burt's game changing boost to process cycle times
Learn how The Will-Burt Company was able to implement and adopt a new quality management system across 8 collaborating teams in less than a day and streamline internal / supplier non-conformances, customer complaints (VOCs), internal / supplier audits, 8D reporting, corrective actions and preventive actions.
“Through Unifize we are already showing that our average time to closure is now 7.2 days, that’s a 75% improvement!”
Director of Quality
What made Will-Burt choose Unifize?
Tedd Carr, Will-Burt’s Director of Quality, spent two years researching over 30 of the most popular eQMS systems on Capterra, G2 Crowd and extensive Google searches. Tedd ultimately found all the solutions he evaluated be ‘too complex, too boilerplate, or too expensive’.
He was introduced to Unifize late in 2019 and quickly realized that it would be a better fit than anything he had evaluated for the following reasons:
- The simple, easy-to-use interface meant that his team was able to pick up how it worked almost instantly.
- Unifize was quickly able to map to his processes rather than forcing him to change his system to fit a new software.
- Unifize’s pricing model was completely transparent and eliminated his risk until after it was proven to work.
- Unifize was cloud-based, meaning Tedd and his team could manage the implementation entirely on their own without the need for involvement from their overloaded IT team.
- Unifize offered support throughout the onboarding process, and would help him make any changes he required on an as-needed basis at no extra cost.
What were the results?
In March 2020, The Will-Burt Company went live with over 90 people in the organisation to manage the following processes: internal / supplier non-conformances, customer complaints (VOCs), internal / supplier audits, 8D reporting, corrective actions and preventive actions.
The results were almost instantaneous. By using Unifize, The Will-Burt Company was able to:
Reduce quality process cycle times by 75% in less than 30 days
Implement & adopt in less than 1 day with no involvement from the IT team
Achieve single point accountability across 8 collaborating teams
Increase engagement on quality processes from 5 people to 90+ people
Increase visibility into 6 core quality processes by bringing everything into 1 place
Reduce face-to-face interactions on internal audits by 95%
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