The Prestige team managed its sales team in branches.  Each branch had a certain set of monthly sales targets, which was further divided into quotas for each sales rep.  These sales reps would receive orders from their customers over the phone, by email and in face to face meetings.  The customer’s requirements would then be sent by email or on paper to the commercial team, and thereafter the billing team and warehouse.

Any post-sale problems with the product would be reported to the customer service team, either by the sales rep or by the dealer directly.  Commercial and billing issues would be handled directly by the sales team with the relevant departments.

Ultimately, all these activities were being managed in multiple systems, including SAP, Excel, email, phone calls, unofficial chat tools and meetings, making it virtually impossible to keep track of things.  Furthermore, these systems were completely unable to handle any variation or change, which would naturally cascade into more offline conversations, emails and phone calls.

To solve these problems, Prestige needed was a unified source of truth that made it easy for users to collaborate on orders, resolve issues and give feedback.  

The Prestige CEO, Chandru Kalro, was introduced to Unifize in 2018 and was quickly able to understand that Unifize could meet these requirements and solve their collaboration problems.  In particular:

• Unifize’s real-time, conversational approach to processes made it dramatically faster to get the right people in the right place at the right time to solve issues, as well as give, manage and understand feedback. 
• The simple, easy-to-use interface meant that his team was able to pick up how it worked almost instantly. 
• Unifize was able to map to his processes rather than forcing him to change his system to fit a new software.
• Unifize was able to deliver insights and data about processes (eg issue resolution and feedback) that were previously opaque because they were spread across multiple systems.
• The ability for anyone to start a conversation about an issue, order, or feedback from their mobile or desktop reduced the friction for his team to initiate or participate in feedback and give context to issues.
• By connecting conversations to specific issues, orders and feedback, Unifize maintained traceability on all conversations, which was particularly useful for solving problems and managing employee turnover.