Complaints & NCs
Collaboratively reduce time-to-closure on a cloud-based platform
Complaints and non-conformances aren’t just about data. You need to discuss problem statements, identify root-causes, and create and track corrective actions. Unifize is the only solution that makes these processes collaborative. That reduces the time required to dispose NCs, and helps you manage corrective actions.
When you create a non-conformance, you create a dedicated real-time conversation. This chat-based environment environment makes it really easy for workers on the shop floor to collaborate with quality managers quickly, identify problems and implement disposal actions. Data collection is collaboratively addressed using our easily configurable checklist. Collect data like product type, serial number, defect type, date, workstation etc. Each record can be printed out on a configurable PDF report with a QR code. Affix the printout on defective material that can be scanned using the mobile app.
Once disposal actions are addressed, you can start 8D (root cause analysis) and implement corrective actions. Each corrective action is its own conversation so you can assign ownership, priorities and due-dates, and follow up, in case you need to. A suite of charts and reports helps to track trends, manage pending actions, and create compliance reports.
3x reduction in process cycle times
85% fewer email follow-ups
Drive single-point accountability
70% fewer meetings and prep. time
100% visibility on a single system
Built for Quality Management
Manages core quality and continuous improvement processes, along with related activities and tasks:
- NCs / Defects
- Customer complaints
- Disposal actions
- Root cause analyses
- Corrective & preventive actions
- 8D analyses
- Change requests
- Testing Block
Key capabilities - we've covered everything
Reduce response times on customer complaints
Launch complaints from the app or email. A task force is automatically added so you can respond in minutes not weeks.
Launch NCs from the shop floor
One-click create NCs from wherever you are. Add pictures, data, and involve team members to figure out disposal actions.
Decide disposal actions on the fly
Easily discuss disposal actions with colleagues within each conversation. Use the checklist to document your decisions.
Asychnronous root cause analyses
Brainstorming root causes doesn't need another meeting! Upload 5-Whys or Ishikawa diagrams to the conversation.
Involve suppliers in non-conformances
Add suppliers to conversations and get everyone on the same page. Track their corrective actions and give feedback.
Accountability for each corrective action
Create accountability by and monitoring progress, assigning ownership, tracking status from within the conversation.
Prioritize in intelligent control center
View all updates in minutes. Identify what's pending or critical in one place and dive into conversations as required.
Spot quality trends and get insights
By moving away from Excel, you can explore insights on dynamic charts. Get quantitative and qualitative feedback on time.
No more silos. Connect your processes (and teams) from end-to-end
Whether you start with a single solution, or deploy Unifize across all functions, you can be sure it works well in your environment. The templates are infinitely customizable and eliminate silos by connecting your processes together.
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Process efficiency
Collaborate around processes faster and more effectively
Focus on one objective at a time with a distinct conversation for every process record
Improve response times and reduce email clutter with real-time, asynchronous chat
Measure wasted time in conversations using for every record
Building teams
Drive ownership across multiple teams
Get the right people focusing on the right problem with a dedicated team for every record
Increase accountability and improve outcomes with negotiable & transparent ownership
Identify bottlenecks and balance your team’s load using owner-wise progress charts
Data collection
Improve speed and reduce errors with collaborative data entry
Bring data collection to every conversation using configurable forms
Identify data errors in real-time using conversational data-entry notifications
Improve traceability and compliance using printable forms and QR codes that permanently link back to Unifize
You're in good company
Learn how other manufacturing companies have used Unifize to boost process cycle times and eliminate errors
“Through Unifize we are already showing that our average time to closure is now 7.2 days, that’s a 75% improvement!”
“Through Unifize we are already showing that our average time to closure is now 7.2 days, that’s a 75% improvement!”
“Through Unifize we are already showing that our average time to closure is now 7.2 days, that’s a 75% improvement!”
“If we could’ve designed a system to help us do our job, this would have been it.”
“If we could’ve designed a system to help us do our job, this would have been it.”
“If we could’ve designed a system to help us do our job, this would have been it.”
Director of Sales
LaundryTec
Director of Sales
LaundryTec
Director of Sales
LaundryTec
“Unifize has increased accountability throughout our organization and helped boost productivity.”
“Unifize has increased accountability throughout our organization and helped boost productivity.”
“Unifize has increased accountability throughout our organization and helped boost productivity.”
Director of Operations
TD Power Systems
Director of Operations
TD Power Systems
Director of Operations
TD Power Systems
“With Unifize, we’re finally closing 100% of our consumer incidents and deviations on time”
“With Unifize, we’re finally closing 100% of our consumer incidents and deviations on time”
“With Unifize, we’re finally closing 100% of our consumer incidents and deviations on time”
Director of Operations
TD Power Systems
Director of Operations
TD Power Systems
Chief Operating Officer
Van’s Kitchen
Rapid adoption
Increase engagement inside and outside the organization
Work from the shop floor, the office or remotely on a cloud-based mobile and desktop application
Extend the application to suppliers and customers using interactive emails and compact partner portals
Measure adoption and usage of individuals across multiple usage parameters with user analytics
Reduce follow-ups
Help your team know what to do, when and why
Bring clarity to every team member on their pending tasks and priorities on the intelligent control center
Enable better context and eliminate conflicts with flexible due dates, status and priority
Reduce the headache of coordinating and following up with proactive, automated reminders
Actionable insights
Get end-to-end visibility of all conversations and process data
Understand processes and progress trends using configurable charts and dashboards
Dive deeper into roadblocks or data using drill-down snapshots and click-through conversations
Conduct further analysis on your favorite tools by downloading to spreadsheets
Easy configuration
Get setup or modify any process with a few clicks
Easily map to your existing processes and make rapid changes with configurable process templates
Enable data collection by adding configurable forms to each process
Create workflows with automatic team creation, custom statuses, and process triggers
Aren't you curious?
Start free trial now
Unifize is free-for-life. No credit card required.
