Complaints & NCs

Collaboratively reduce time-to-closure on a cloud-based platform

Complaints and non-conformances aren’t just about data. You need to discuss problem statements, identify root-causes, and create and track corrective actions. Unifize is the only solution that makes these processes collaborative. That reduces the time required to dispose NCs, and helps you manage corrective actions.

When you create a non-conformance, you create a dedicated real-time conversation. This chat-based environment environment makes it really easy for workers on the shop floor to collaborate with quality managers quickly, identify problems and implement disposal actions. Data collection is collaboratively addressed using our easily configurable checklist. Collect data like product type, serial number, defect type, date, workstation etc. Each record can be printed out on a configurable PDF report with a QR code. Affix the printout on defective material that can be scanned using the mobile app.

Once disposal actions are addressed, you can start 8D (root cause analysis) and implement corrective actions. Each corrective action is its own conversation so you can assign ownership, priorities and due-dates, and follow up, in case you need to. A suite of charts and reports helps to track trends, manage pending actions, and create compliance reports.

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Save $20,000 per team member by reducing wasted time and errors

3x reduction in process cycle times

85% fewer email follow-ups

Drive single-point accountability

70% fewer meetings and prep. time

100% visibility on a single system

Built for Quality Management

Manages core quality and continuous improvement processes, along with related activities and tasks:

  • NCs / Defects
  • Customer complaints
  • Disposal actions
  • Root cause analyses
  • Corrective & preventive actions
  • 8D analyses
  • Change requests
  • Testing Block

Key capabilities - we've covered everything

Reduce response times on customer complaints

Launch complaints from the app or email. A task force is automatically added so you can respond in minutes not weeks.

Launch NCs from the shop floor

One-click create NCs from wherever you are. Add pictures, data, and involve team members to figure out disposal actions.

Decide disposal actions on the fly

Easily discuss disposal actions with colleagues within each conversation. Use the checklist to document your decisions.

Asychnronous root cause analyses

Brainstorming root causes doesn't need another meeting! Upload 5-Whys or Ishikawa diagrams to the conversation.

Involve suppliers in non-conformances

Add suppliers to conversations and get everyone on the same page. Track their corrective actions and give feedback.

Accountability for each corrective action

Create accountability by and monitoring progress, assigning ownership, tracking status from within the conversation.

Prioritize in intelligent control center

View all updates in minutes. Identify what's pending or critical in one place and dive into conversations as required.

Spot quality trends and get insights

By moving away from Excel, you can explore insights on dynamic charts. Get quantitative and qualitative feedback on time.

No more silos. Connect your processes (and teams) from end-to-end

Whether you start with a single solution, or deploy Unifize across all functions, you can be sure it works well in your environment. The templates are infinitely customizable and eliminate silos by connecting your processes together.

Internal Audits

Internal Audits

A cloud-based collaboration platform for remote, asynchronous audits Internal audits require preparation and collaboration across multiple teams, and often, in-person presence. On Unifize…

Complaints & NCs

Complaints & NCs

Complaints and non-conformances aren’t just about data. You need to discuss problem statements, identify root-causes, and create and track corrective actions. Unifize is the only solution that makes these processes collaborative…

Contract Review

Contract Review

Ensuring your entire team is on the same page about customer orders and agreeing delivery times isn’t easy. That’s why we’ve created this solution – to help you reduce risks and……

APQP

APQP

Stop paying lip-service to your APQP / PPAP process. Bring teams together in a dedicated real-time conversation for every record. When teams can collaborate asynchronously, monitor progress in real-time…

Inquiry Management

Inquiry Management

Costing & quoting for custom or technical products can be time consuming. Interacting with engineering, production, quality, legal or vendors are a regular events. Traditional CRMs aren’t really built…

eQMS

eQMS

If you’re looking to upgrade to a complete quality suite, look no further. Unifize is the only eQMS that makes every quality process collaborative and easy to follow. By distributing quality…

Process efficiency

Collaborate around processes faster and more effectively

Focus on one objective at a time with a distinct conversation for every process record

Improve response times and reduce email clutter with real-time, asynchronous chat

Measure wasted time in conversations using for every record

Building teams

Drive ownership across multiple teams

Get the right people focusing on the right problem with a dedicated team for every record

Increase accountability and improve outcomes with negotiable & transparent ownership

Identify bottlenecks and balance your team’s load using owner-wise progress charts

Data collection

Improve speed and reduce errors with collaborative data entry

Bring data collection to every conversation using configurable forms

Identify data errors in real-time using conversational data-entry notifications

Improve traceability and compliance using printable forms and QR codes that permanently link back to Unifize

You're in good company

Learn how other manufacturing companies have used Unifize to boost process cycle times and eliminate errors

“Through Unifize we are already showing that our average time to closure is now 7.2 days, that’s a 75% improvement!”

“Through Unifize we are already showing that our average time to closure is now 7.2 days, that’s a 75% improvement!”

“Through Unifize we are already showing that our average time to closure is now 7.2 days, that’s a 75% improvement!”

Director of Quality
The Will-Burt Company

Director of Quality
The Will-Burt Company

Director of Quality
The Will-Burt Company

“If we could’ve designed a system to help us do our job, this would have been it.”

“If we could’ve designed a system to help us do our job, this would have been it.”

“If we could’ve designed a system to help us do our job, this would have been it.”

Director of Sales
LaundryTec

Director of Sales
LaundryTec

Director of Sales
LaundryTec

“Unifize has increased accountability throughout our organization and helped boost productivity.”

“Unifize has increased accountability throughout our organization and helped boost productivity.”

“Unifize has increased accountability throughout our organization and helped boost productivity.”

Director of Operations
TD Power Systems

Director of Operations
TD Power Systems

Director of Operations
TD Power Systems

“With Unifize, we’re finally closing 100% of our consumer incidents and deviations on time”

“With Unifize, we’re finally closing 100% of our consumer incidents and deviations on time”

“With Unifize, we’re finally closing 100% of our consumer incidents and deviations on time”

Director of Operations
TD Power Systems

Director of Operations
TD Power Systems

Chief Operating Officer
Van’s Kitchen

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Rapid adoption

Increase engagement inside and outside the organization

Work from the shop floor, the office or remotely on a cloud-based mobile and desktop application

Extend the application to suppliers and customers using interactive emails and compact partner portals

Measure adoption and usage of individuals across multiple usage parameters with user analytics

Reduce follow-ups

Help your team know what to do, when and why

Bring clarity to every team member on their pending tasks and priorities on the intelligent control center

Enable better context and eliminate conflicts with flexible due dates, status and priority

Reduce the headache of coordinating and following up with proactive, automated reminders

Actionable insights

Get end-to-end visibility of all conversations and process data

Understand processes and progress trends using configurable charts and dashboards

Dive deeper into roadblocks or data using drill-down snapshots and click-through conversations

Conduct further analysis on your favorite tools by downloading to spreadsheets

Easy configuration

Get setup or modify any process with a few clicks

Easily map to your existing processes and make rapid changes with configurable process templates

Enable data collection by adding configurable forms to each process

Create workflows with automatic team creation, custom statuses, and process triggers

Aren't you curious?

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Unifize is free-for-life. No credit card required.