LaundryTec supplies industrial laundry equipment to the healthcare sector, nuclear industry, airlines, prisons, residential properties, and the military in the UK.
They currently have a market share of 30%-40% of UK’s care homes, including Care UK, Advinia Healthcare, and The Disabilities Trust, each of which has between 30 and 300 care homes in their group.
LaundryTec works on projects with architects, builders and operators to offer turnkey laundry solutions, including, design, project management, installation, training and after sales support.
They currently have a team size of 10 sales, service and maintenance staff that need to manage the customer base around the country.
In early 2020, LaundryTec’s Director of Sales, Stefan Drapan, was responsible for managing this team and ensuring that:
- The customer received quotes on time
- Service calls were responded to correctly
- Preventive maintenance activities were planned and completed
To do this, Stefan and his team were managing all their different activities in multiple systems, including email, Excel and a home grown quote management software. They also had multiple Whatsapp groups that they used to try to manage their communication.
These disconnected systems often resulted in mistakes and errors, especially in ensuring that people were available on time, in the right place with the right spare parts. It was also extremely difficult to track and root cause these problems as and when they did occur.
Ultimately, this meant that customers often did not get supplied on time and service calls were missed or poorly attended to. In addition, there were significant wastage and scrap costs resulting from incorrect ordering or misplacement of spare parts.