Biovation Labs had already implemented MasterControl and had been using the system for more than a year before Jesse joined the company. However, Jesse felt that the benefits of implementing a flexible, user-first, cost-effective system far outweighed the time and effort involved in transitioning systems.
The following is a summary of the problems they faced with MasterControl:
- Inflexibility of the system to customisations and process changes
- Lack of collaboration across different internal and external teams
- Low engagement with quality processes from other departments
- Very high costs and lack of responsive support
- A user interface that was primarily about structure and control, not usability
- A lot of wasted time trying to tie different systems together
Ultimately, these problems meant that Biovation would find it difficult and/or expensive to meet its compliance and continuous improvement objectives if it continued to use MasterControl.